Support

Support at Dein Stellplatz: always there for you

At Dein Stellplatz, we attach great importance to excellent customer service. Our support team endeavours to assist you with every question or concern – no matter which channel you use to reach us.

Comprehensive support hours

Office hours: Our office support is directly available from Monday to Friday, 9:00 am to 5:30 pm.

24/7 support at the car park: Outside office hours, we automatically forward calls to our staff at the car park so that you receive support around the clock.

A wide range of contact options

Live chat & app chat: Quick and uncomplicated help directly via our website or the Dein Stellplatz app.

E-mail: Send us your enquiries by email at any time and we will respond as quickly as possible.

Phone: Direct contact is often the quickest way to a solution – just give us a call.

WhatsApp & SMS: We can also be reached via WhatsApp and SMS for quick questions or updates.

Social media messenger: Use the messenger services on our social media channels for your concerns.

Why our support stands out

Our aim is to provide you with a seamless and enjoyable service. Whether you have questions about booking, need assistance with your journey or are looking for information about our car parks, we’re here to help. Our staff are trained, knowledgeable and always friendly to ensure your experience with Dein Stellplatz is positive and stress-free. Our versatile support is another reason why customers trust us and are always happy to use our services.