Live-Chat

At Dein Stellplatz, we attach great importance to excellent customer service. An important part of this is our live chat support, which is available to you during our office hours.

Availability of the chat support

Our chat support is active from Monday to Friday from 09:00 to 17:30. During this time slot, you can contact us directly and live with any questions about your car park booking, the shuttle service or other concerns.

How the chat support works

Whether you are using our app or are on our website – accessing chat support is easy. You will find the chat window at the bottom right of our website or directly in the Dein Stellplatz app. As soon as you have a question, simply type it into the chat window. One of our customer service employees will then answer you immediately.

Fast and competent help

Our aim is to help you quickly and efficiently. Whether you need information about your booking, have questions about travelling or need help using our services – our chat support is ready to help you immediately.

Advantages of chat support

Quick answers: No long waiting times on the phone – get quick and direct answers to your questions.

Convenient and easy: Use the chat while browsing our website or using the app.

Personal support: Direct contact with our customer service staff, who will help you individually.

Dein Stellplatz’s chat support is another step towards offering our customers the best possible service. We are here to make your journey to and from Berlin Brandenburg Airport (BER) as pleasant and comfortable as possible.